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Anonymous User
Not applicable

Device Management - Removing Devices

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

 

Annoying!

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

View solution in original post

414 REPLIES 414
Anonymous User
Not applicable

Hi @Anonymous User 

 

We are sorry for this and the inconvenience it causes to get this rectified. Please try to view on your desired devices as it should now be resolved. 

 

Thanks

Ranj

NOW TV Team

Anonymous User
Not applicable

I'm having the same problem. Tried removing devices on my Mac on Chrome and Safari, no luck.

Karl-F
Community Manager
Community Manager

Hi @Anonymous User , 

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Thanks, 

 

Karl 

NOW TV Team

Anonymous User
Not applicable

im having the same problem, have 4 registered deivces but unable to delete them,

 

thank you

Anonymous User
Not applicable

Hi @Anonymous User 

 

Thanks for coming to the Community.

 

You should now be able to change and update your devices with no trouble.

 

Thanks,

Sabrina

NOW TV Team

Anonymous User
Not applicable

I seem to be having the same problem, it says "you have successfully removed the selected device" but the device is still there and I can't add another? 

Karl-F
Community Manager
Community Manager

Hi @Anonymous User , 

 

I have sent you an email regarding this. 

 

Many Thanks, 

 

Karl

NOW TV Team

Anonymous User
Not applicable

Can't remove any devices -   "You can remove as many devices as you want at any time" . Apparently not... Can you help ? ( I get the confirmation that it's been deleted, but it still appears ).  

 

Thanks.

Anonymous User
Not applicable

Hi @Anonymous User 

 

Thanks for posting, sorry for the trouble this has caused. Can you try to watch on your desired device now as it should be resolved.

 

If you still have an issue. Please let us know.

 

Thanks

Ranj

NOW TV Team

Anonymous User
Not applicable

I have bought a Now Tv box but cant add it to my device list as it says I have to wait to next month and I have deleted all my devices and it still wont add?