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Anonymous User
Not applicable

‎19-08-2014 21:58

Device Management - Removing Devices

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

 

Annoying!

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎20-08-2014 21:53

In response to Anonymous User's comment

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

View solution in original post

414 REPLIES 414
Anonymous User
Not applicable

‎02-12-2014 24:23

In response to Anonymous User's comment

I am having exactly the same problem please help,it says deleted but it hasnt

0
Anonymous User
Not applicable

‎07-12-2014 14:13

In response to Anonymous User's comment

I'm having exactly the same problem I've tried to delete my old PS3 as a device (tried both on a mac and on my iPhone) and it says that it has been deleted - but then still appears in the list. It seems like this is happening to  few people. If there a solution that doesn't involve the now TV team sending out emails to inviduals, it might be worth posting it? I guess that there isn't though.

 

Any help would be much appreciated 

0
Anonymous User
Not applicable

‎07-12-2014 15:08

In response to Anonymous User's comment

Hi NOW TV team, it would be helpful to know if there is any generic help/info that could be given to customers with this issue.

Cheers @Anonymous User

0
Anonymous User
Not applicable

‎07-12-2014 16:31

In response to Anonymous User's comment

I'm having the same issue! can someone help me please!?! As I really want to watch elf.

 

Thanks 

 

 

0
Anonymous User
Not applicable

‎19-12-2014 13:09

In response to Anonymous User's comment
I am experiencing the same problem, how was this solved?
0
Anonymous User
Not applicable

‎19-12-2014 13:16

In response to Anonymous User's comment

Hi @Anonymous User 

 

I have reset your device slots for you so you can now you add you device just by playing NWO TV on it.

 

In future, you can remove devices from the My Account section on a PC/Mac or Laptop. For more information on device management please see our help page on MANAGING DEVICES.

 

Hope that helps.

 

Thanks,

 

Rich

The NOW TV Team

0
Anonymous User
Not applicable

‎19-12-2014 19:02

In response to Anonymous User's comment

How can i get deleted device to actually be deleted 

0
Anonymous User
Not applicable

‎19-12-2014 20:09

In response to Anonymous User's comment

ive gotthe same problem can anybody help please its doing my head in i just want to get rid of one device

to put a now tv box on it

0
Anonymous User
Not applicable

‎20-12-2014 14:20

In response to Anonymous User's comment

Hi, 

 

I'm having the same problems. I want to remove android device, but not disappearing off list.

 

Any help appreciated

 

Anna

0
Anonymous User
Not applicable

‎20-12-2014 18:24

In response to Anonymous User's comment

Hi everyone,

 

Please come onto live chat to discuss possible device resets as this is not something we can always do for people. 

 

Please also be advised of our Device Limits and Management.

 

 

Hope that helps.

 

Thanks,

 

Rich

The NOW TV Team

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