Device Management - Removing Devices

[Sabrina-M]

Hi @Moot and @jjlyon 

Thanks for getting in touch.

You should both be able to change your devices now.

Thanks,

Sabrina

NOW TV Team

[Nonameghgh]

Hi, can somebody please resolve this issue for me too?

[JDNeat]

Yup me too. Can't remove any devices even though it's confirming that I have.

Sooo annoying. Please help!

[Birgit-R]

Hi @JDNeat 

I have sent you an email 🙂

Kind regards,

Birgit

NOW TV Team

[chaos77]

i'm back to square one, a pc that i cant remove (dont even have it anymore!) and the tablet i registered originaly is locked out... joke

[Birgit-R]

I sent you an email @chaos77  🙂

Regards,

Birgit

NOW TV Team

[neilbowerbank]

I am having the same problem - I have 4 devices, have deleted 2 (confirmation pop-up appears) but it is still showing 4 devices. As a consequence I can't add a new device. Looks like people need to receive an email from Now TV to sort. Is there a quicker solution?

[Ranj-S]

Hi @neilbowerbank 

We are sorry for this and the inconvenience it causes to get this rectified. Please try to view on your desired devices as it should now be resolved. 

Thanks

Ranj

NOW TV Team

[chaos77]

Issue now resolved, thank you for your prompt action!

[lividlived]

I'm having exactly the same problem I've tried to delete my old PS3 as a device (tried both on a mac and on my iPhone) and it says that it has been deleted - but then still appears in the list. It seems like this is happening to  few people. If there a solution that doesn't involve the now TV team sending out emails to inviduals, it might be worth posting it? I guess that there isn't though.

Any help would be much appreciated