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Anonymous User
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Device Management - Removing Devices

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

 

Annoying!

1 ACCEPTED SOLUTION
Anonymous User
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Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

View solution in original post

414 REPLIES 414
Anonymous User
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I have the same issue
Anonymous User
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same issue, trying to remove a device and it not being removed.

Anonymous User
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Hi @Anonymous User and @Anonymous User 

 

Thanks for getting in touch.

 

You should both be able to change your devices now.

 

Thanks,

Sabrina

NOW TV Team

Anonymous User
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Hi, can somebody please resolve this issue for me too?
Anonymous User
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Yup me too. Can't remove any devices even though it's confirming that I have.

Sooo annoying. Please help!
Anonymous User
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Hi @Anonymous User 

 

I have sent you an email 🙂

 

Kind regards,

 

Birgit

NOW TV Team

Anonymous User
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i'm back to square one, a pc that i cant remove (dont even have it anymore!) and the tablet i registered originaly is locked out... joke

Anonymous User
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I sent you an email @Anonymous User  🙂

 

Regards,

 

Birgit

NOW TV Team

Anonymous User
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Issue now resolved, thank you for your prompt action!

Anonymous User
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I am having the same problem - I have 4 devices, have deleted 2 (confirmation pop-up appears) but it is still showing 4 devices. As a consequence I can't add a new device. Looks like people need to receive an email from Now TV to sort. Is there a quicker solution?