19-08-2014 21:58
So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!
Annoying!
Solved! Go to Solution.
20-08-2014 21:53
Hi Jayjay66,
Thanks for your post.
Sorry to hear you're having trouble trying to remove and add devices.
An email will be sent to you shortly regarding this.
Thanks,
Sabrina
NOW TV Team
03-12-2014 22:32
I'm trying to remove my PC from my device list.
When I select remove it tells me it's been successfully removed except it hasn't.
It's still listed in the device list and I still can't add any new device.
I have also tried removing other devices as well but the same thing happens.
or is my only option to cance subscription, and start again?
04-12-2014 11:38
Hi @Anonymous User
Thanks for your post.
We've reset your devices and you should be able to continue viewing NOW TV.
Please note that a device will be added as soon as you continue viewing and you can only make one calendar change every 30 days.
Thanks,
Steve
NOW TV Team
04-12-2014 12:39
Same issue, can't remove the device I want to remove.
04-12-2014 15:12
Hi @Anonymous User
Thanks for your post.
We've completed this for you and you should be able to continue viewing.
Hope this helps.
Thanks,
Steve
NOW TV Team
04-12-2014 20:25 - edited 04-12-2014 20:26
Same problem here too 😞
KR's
MIke
04-12-2014 20:31
Hi @Anonymous User
Thanks for posting, sorry to hear this is the issue.
Please check now as it should be resolved for you. Let us know if you have any further issues.
Thanks
Ranj
NOW TV Team
04-12-2014 20:35
HI, thank you for the very quick reply! THe only problem is I only wanted 1 device deleting, all my devices have now gone 😞 I need to get my origional NowTV box back on and the new one I am trying to add.
KR's Mike
04-12-2014 21:14 - edited 04-12-2014 21:15
05-12-2014 13:07
Hi @Anonymous User
Thanks for contacting NOW TV.
If you contact our Live Chat team they'll be able to provide you with more than enough changes so that you can rename your NOW TV Boxes.
Thanks,
Sabrina
NOW TV Team
05-12-2014 12:38
Hi @Anonymous User
Thanks for getting back to us.
Ranj would have completely removed all of your devices and provided you with a sufficient amount of changes so you can add back up 4 devices onto your account.
Thanks,
Sabrina
NOW TV Team