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Zain95
Advocate

Re: Device Management - Removing Devices

Same issue here too

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Re: Device Management - Removing Devices

Same problem here!

 

no matter what browser I am using

 

Why can't you just either fix it once and for all, or post the solution so all can see instead o=f sending emails?

 

frustrating!

 

Ian

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Sabrina-M
NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hey @Zain95 & @NedStarkLivesOn 

 

Thanks for getting in touch.

 

Sorry for the inconvenience.

 

You should both be able to add and remove your devices with no problem now.

 

Thanks,

Sabrina

NOW TV Team

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ZanFury
Mentor

Re: Device Management - Removing Devices

Hi, I am having the same problem. I'm getting really frustrated and will have to cancel the service if it isn't resolved in the next day or so. I have emailed about this a couple of days ago too but no response so far.

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californica
Advocate

Re: Device Management - Removing Devices

Same issue

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Community Manager
Community Manager

Re: Device Management - Removing Devices

Hi @ZanFury , 

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Thanks, 

 

Karl 

NOW TV Team

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AdamAsh
Advocate

Re: Device Management - Removing Devices

I'm having this issue also. Unable to remove the existing devices I have on my account. Pop-up says they are removed, but they are not.

 

Thanks.

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saxman60
Advocate

Re: Device Management - Removing Devices

I'm trying to remove my PC from my device list.

 

When I select remove it tells me it's been successfully removed except it hasn't.

 

It's still listed in the device list and I still can't add any new device.

 

I have also tried removing other devices as well but the same thing happens.

  

or is my only option to cance subscription, and start again?

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NOW TV Team Stephen-L
NOW TV Team

Re: Device Management - Removing Devices

Hi @saxman60 

 

Thanks for your post.

 

We've reset your devices and you should be able to continue viewing NOW TV.

 

Please note that a device will be added as soon as you continue viewing and you can only make one calendar change every 30 days. 

 

Thanks,

Steve

NOW TV Team 

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BOBBBOB
Advocate

Re: Device Management - Removing Devices

Same issue, can't remove the device I want to remove.

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