cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Device Management - Removing Devices

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

 

Annoying!

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

View solution in original post

414 REPLIES 414
Anonymous User
Not applicable

Hello!

 

I'm having this problem. Cannot remove any devices even though it says I have removed them. They are still there.

 

Why isnt this fixed by now?! Clearly its a known issue after 22 pages.

 

Please can you fix this for me? 

Thank you!

Karl-F
Community Manager
Community Manager

Hi @Anonymous User ,

 

Thanks for getting in touch.

 

I have sent you an email regarding this.

 

Thanks,

 

Karl

NOW TV Team

Anonymous User
Not applicable

Hi

 

Me too. Have 4 devices registered. Wont delete any of them even though it says it has. Add a new device and it says my limit is reached.

 

Please help!

 

 

Rich

Anonymous User
Not applicable

Hi @Anonymous User 

 

Thanks for your post.

 

We've reset your devices and you should now be able to continue viewing. 

 

Please note that a device will be added as soon as you begin viewing and that you can only make one change every calendar month.

 

Thanks,

Steve

NOW TV Team 

Anonymous User
Not applicable

Same problem here!

 

no matter what browser I am using

 

Why can't you just either fix it once and for all, or post the solution so all can see instead o=f sending emails?

 

frustrating!

 

Ian

Anonymous User
Not applicable

Hey @Anonymous User & @Anonymous User 

 

Thanks for getting in touch.

 

Sorry for the inconvenience.

 

You should both be able to add and remove your devices with no problem now.

 

Thanks,

Sabrina

NOW TV Team

Anonymous User
Not applicable
Hi, I am having the same problem. I'm getting really frustrated and will have to cancel the service if it isn't resolved in the next day or so. I have emailed about this a couple of days ago too but no response so far.
Karl-F
Community Manager
Community Manager

Hi @Anonymous User , 

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Thanks, 

 

Karl 

NOW TV Team

Anonymous User
Not applicable

Same issue

Anonymous User
Not applicable

I'm having this issue also. Unable to remove the existing devices I have on my account. Pop-up says they are removed, but they are not.

 

Thanks.