Device Management - Removing Devices

[Zain95]

Same issue here too

[NedStarkLivesOn]

Same problem here!

no matter what browser I am using

Why can't you just either fix it once and for all, or post the solution so all can see instead o=f sending emails?

frustrating!

Ian

[Sabrina-M]

Hey @Zain95 & @NedStarkLivesOn 

Thanks for getting in touch.

Sorry for the inconvenience.

You should both be able to add and remove your devices with no problem now.

Thanks,

Sabrina

NOW TV Team

[ZanFury]

Hi, I am having the same problem. I'm getting really frustrated and will have to cancel the service if it isn't resolved in the next day or so. I have emailed about this a couple of days ago too but no response so far.

[californica]

Same issue

[Karl-F]

Hi @ZanFury , 

Thanks for getting in touch. 

I have sent you an email regarding this. 

Thanks, 

Karl 

NOW TV Team

[AdamAsh]

I'm having this issue also. Unable to remove the existing devices I have on my account. Pop-up says they are removed, but they are not.

Thanks.

[saxman60]

I'm trying to remove my PC from my device list.

When I select remove it tells me it's been successfully removed except it hasn't.

It's still listed in the device list and I still can't add any new device.

I have also tried removing other devices as well but the same thing happens.

or is my only option to cance subscription, and start again?

[Stephen-L]

Hi @saxman60 

Thanks for your post.

We've reset your devices and you should be able to continue viewing NOW TV.

Please note that a device will be added as soon as you continue viewing and you can only make one calendar change every 30 days. 

Thanks,

Steve

NOW TV Team 

[BOBBBOB]

Same issue, can't remove the device I want to remove.