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Anonymous User
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Device Management - Removing Devices

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

 

Annoying!

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

View solution in original post

414 REPLIES 414
Anonymous User
Not applicable

I too am having this same issue. It says i have removed a device, yet when i go down to the ranage devices area, it still shows 4 deices registered.

 

Any help would be great. Thanks

Anonymous User
Not applicable

i too am having trouble removing devices, can this be fixed please?

 

 

Thank you in advance

Karl-F
Community Manager
Community Manager

Hi @Anonymous User , 

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Karl 

NOW TV Team

Karl-F
Community Manager
Community Manager

Hi @Anonymous User , 

 

Thanks for getting in touch. 

 

An email has been sent to you regarding this. 

 

Thanks, 

 

Karl 

NOW TV Team

Anonymous User
Not applicable
No email received. I have checked the junk mail too….

Anonymous User
Not applicable

I am having the same problem. "I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device" The thread shows the Now TV team sending individuals emails but this does not help me. 

Karl-F
Community Manager
Community Manager

Hi @Anonymous User

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Many Thanks, 

 

Karl

NOW TV Team

Anonymous User
Not applicable

Thank you. Email recieved and problem solved.

 

Thanks

 

Moot

Anonymous User
Not applicable
Hi I have also just purchased a NOWTV box and cannot watch it as I removed my PS3 (which has recently broken) but it still shows up the error when I try watch it on my new NowTV box. Is there a way I can add it as I pay for movies and entertainment and was looking to watch the sports on Saturday and Sunday as well, thanks.
Anonymous User
Not applicable

Hi Sharkey88,

 

Thanks for getting in touch. sorry to hear that you're having issues with your devices.

 

As this is an account related query, I am going to email you shortly regarding this. 

 

I hope that this helps.

 

Regards,

 

Michael

NOW TV Team