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Advocate

Re: Device Management - Removing Devices

I too am having this same issue. It says i have removed a device, yet when i go down to the ranage devices area, it still shows 4 deices registered.

 

Any help would be great. Thanks

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Mentor

Re: Device Management - Removing Devices

i too am having trouble removing devices, can this be fixed please?

 

 

Thank you in advance

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Community Manager
Community Manager

Re: Device Management - Removing Devices

Hi @HOPLEY1992 , 

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Thanks, 

 

Karl 

NOW TV Team

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Mentor

Re: Device Management - Removing Devices

I am having the same problem. "I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device" The thread shows the Now TV team sending individuals emails but this does not help me. 

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Community Manager
Community Manager

Re: Device Management - Removing Devices

Hi @nightangel , 

 

Thanks for getting in touch. 

 

An email has been sent to you regarding this. 

 

Thanks, 

 

Karl 

NOW TV Team

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Community Manager
Community Manager

Re: Device Management - Removing Devices

Hi @chaos77 , 

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Karl 

NOW TV Team

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Community Manager
Community Manager

Re: Device Management - Removing Devices

Hi @Moot

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Many Thanks, 

 

Karl

NOW TV Team

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Mentor

Re: Device Management - Removing Devices

Thank you. Email recieved and problem solved.

 

Thanks

 

Moot

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Newbie

Re: Device Management - Removing Devices

Hi I have also just purchased a NOWTV box and cannot watch it as I removed my PS3 (which has recently broken) but it still shows up the error when I try watch it on my new NowTV box. Is there a way I can add it as I pay for movies and entertainment and was looking to watch the sports on Saturday and Sunday as well, thanks.

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NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hi Sharkey88,

 

Thanks for getting in touch. sorry to hear that you're having issues with your devices.

 

As this is an account related query, I am going to email you shortly regarding this. 

 

I hope that this helps.

 

Regards,

 

Michael

NOW TV Team

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