19-08-2014 21:58
So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!
Annoying!
Solved! Go to Solution.
20-08-2014 21:53
Hi Jayjay66,
Thanks for your post.
Sorry to hear you're having trouble trying to remove and add devices.
An email will be sent to you shortly regarding this.
Thanks,
Sabrina
NOW TV Team
19-08-2014 22:07 - edited 19-08-2014 22:08
that is weird but when it comes to adding new devices,you can only add 1 new device a month
19-08-2014 22:11
Yeah I know, this is why I want to delete some of the old ones
20-08-2014 21:53
Hi Jayjay66,
Thanks for your post.
Sorry to hear you're having trouble trying to remove and add devices.
An email will be sent to you shortly regarding this.
Thanks,
Sabrina
NOW TV Team
22-08-2014 23:28
23-08-2014 16:11
Hi Treads,
Thanks for getting in touch with your post. Sorry to hear that you're having issues with your devices.
We have sorted this all out and you should be all good to go from this point on!
Please let us know if you have any further issues beyond this point.
Regards,
Michael
NOW TV Team
26-08-2014 23:40
I am having the same problem want to remove 2 devices but there not being removed I want to add my new tablet but cant as reached the 4 limit off into hospital soon so want to use my tablet in there.
Any suggestion !!!!! geting fed up with it now
27-08-2014 12:31
Hi @Anonymous User ,
Thanks for getting in touch.
Please keep an eye on your emails.
Many Thanks,
Karl
NOW TV Team
09-10-2014 19:38
Hi, trying to remove all four devices and add new ones, will i be able to add all 4 or have to wait and add one each month, also it is saying that i have removed the devices but they are all still there.
09-10-2014 21:31
Hi @Anonymous User ,
Thanks for posting.
You can find further information about device limits here.
You should receive an email regarding this shortly.
Thanks
Simon
NOW TV Team