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Advocate

Re: Credit Card Company Confirm No Attempt To Take payment

Last month my Now TV Movies renewal could not be affected by MasterCard. 

 

After fruitless workarounds i was given a 1 month's Pass for free with the hope that the problem would soon be fixed. 

 

Alas - my December payment has NOT been able to be taken!

 

i thought this problem had now been fixed; seems not!

 

BTW - My Credit Card is valid - I only have the one and I use it several times a week. 

 

Regards

Dunzy

 

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Mentor

Re: Credit Card Company Confirm No Attempt To Take payment

Seems this is nowhere near to being fixed! My solution was:

1. Go to Tescos.

2. Buy a brand new NowTV box with either a free 2 month pass or even better a free 6 month pass.

3. Throw the brand new NowTV box in the bin.

4. Put details of the free pass into My Account.

5. BINGO - 6 months viewing for less than half the equivalent monthly fee.

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Advocate

Re: Credit Card Company Confirm No Attempt To Take payment

Hello,I received an email on the 22/03/2016 saying to update my card details as u couldn't take payment, I've spoken to my bank this morning and we have checked my account and there is no reason, I.e blocks or anything on my account to stop you from taking payment so I'm not sure why you can't?

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Legend 5
Legend 5

Re: Credit Card Company Confirm No Attempt To Take payment

@Emmalouise29 are you sure that the card hasn't expired or was replaced last month?

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Advocate

Re: Credit Card Company Confirm No Attempt To Take payment

Hi I called my bank and no problems there, I then checked my card details on my now to account and there was an error the card type was in as a visa and not a visa debit, not sure why and all other payments have been taken fine, but maybe others should double check there's as well.

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Advocate

Re: Credit Card Company Confirm No Attempt To Take payment

Still having problems with auto-subscription-renew not working with a Marks & Spencer Credit Card. I got M&S to give me a new card with a totally different Number. This worked for the very first time this last month but like my previous M&S card refuses to renew!  I can not switch to a totally different Bank's Credit Card because I don't have one and I don't need one just for NOWTV. 

 

Please please fix the problem with M&S Cards not auto-renewing

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NOW TV Team (Retired)

Re: Credit Card Company Confirm No Attempt To Take payment

Hi @Dunzy

 

Thanks for getting in touch with us. I'm sorry to hear that you're having issues with your auto-subscription.

 

Unfortunately, although this is an issue we're working alongside M&S to fix, there's no fix we can offer at present besides using a different card.

 

We apologise for any inconvenience this is causing but we are working on it.

 

Thanks

 

Rob

NOW TV Team

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Champion 3

Re: Credit Card Company Confirm No Attempt To Take payment

@Dunzy @Rob-T

 

Hi Dunzy

 

Just a possibility but have you ever thought of using a pre-paid credit card, I understand that they are quite popular nowadays.

 

Personally, I've never used one so I do not know the pros or cons of using such a card but, I'm sure, if you check it out you may find having such a card beneficial.

 

 

Hi Rob-T

 

My advice to Dunzy is based on the premise that Now TV does not have any objections to accepting pre-paid credit cards as payment. However, if Now TV does not accept PPCCs then Dunzy please ignore my advice .

 

 

UK Bob

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Advocate

Re: Credit Card Company Confirm No Attempt To Take payment

I'm still having problems. When are you going to fix this problem

 

For more than six months I've been unable to auto-renew using a Marks & Spencer MasterCard

 

It had worked perfectly for several months

 

And STILL Sky has been unable to fix this problem.

 

Very annoying and p*ss*ng me off no end !

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