10-11-2015 11:02
I've been a member for years, but have recently recieved an email from Nowtv saying they couldn't take this months amount from my credit card account.
The card is still well within it's date, it is nowhere near my limit and the comany confirmed more than once that no requsted for payment has been recieved this month from Nowtv.
I've had a few Nowtv Live Chats about the problem and was assured it would be okay. A Live chat the other day suggested that I simply update my credit card details with the same information - which I did.
However, I find today that my account has now been terminated because of the payment not being taken.
So just now I get onto Livechat once again, but the problem remains unresolved and the agent ended the chat with no resolution.
Not a very good recommendation for Nowtv is it.
Any suggestion on how to resolve this problem?
Cheers.
Solved! Go to Solution.
12-11-2015 16:11
@Anonymous User @Anonymous User @Anonymous User NOW TV have identified an issue with their payment systems and some Mastercards. Hopefully they'll get this resolved shortly.
03-12-2015 20:09
@Anonymous User what do you see in your passes?
22-01-2016 15:20
Seems this is nowhere near to being fixed! My solution was:
1. Go to Tescos.
2. Buy a brand new NowTV box with either a free 2 month pass or even better a free 6 month pass.
3. Throw the brand new NowTV box in the bin.
4. Put details of the free pass into My Account.
5. BINGO - 6 months viewing for less than half the equivalent monthly fee.
23-03-2016 9:23
23-03-2016 10:07
@Anonymous User are you sure that the card hasn't expired or was replaced last month?
23-03-2016 11:37
24-04-2016 9:32
Still having problems with auto-subscription-renew not working with a Marks & Spencer Credit Card. I got M&S to give me a new card with a totally different Number. This worked for the very first time this last month but like my previous M&S card refuses to renew! I can not switch to a totally different Bank's Credit Card because I don't have one and I don't need one just for NOWTV.
Please please fix the problem with M&S Cards not auto-renewing
26-04-2016 21:28
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear that you're having issues with your auto-subscription.
Unfortunately, although this is an issue we're working alongside M&S to fix, there's no fix we can offer at present besides using a different card.
We apologise for any inconvenience this is causing but we are working on it.
Thanks
Rob
NOW TV Team
01-10-2016 24:46
I'm still having problems. When are you going to fix this problem
For more than six months I've been unable to auto-renew using a Marks & Spencer MasterCard
It had worked perfectly for several months
And STILL Sky has been unable to fix this problem.
Very annoying and p*ss*ng me off no end !
27-04-2016 8:59 - edited 27-04-2016 9:12
@Anonymous User @Anonymous User
Hi Dunzy
Just a possibility but have you ever thought of using a pre-paid credit card, I understand that they are quite popular nowadays.
Personally, I've never used one so I do not know the pros or cons of using such a card but, I'm sure, if you check it out you may find having such a card beneficial.
Hi Rob-T
My advice to Dunzy is based on the premise that Now TV does not have any objections to accepting pre-paid credit cards as payment. However, if Now TV does not accept PPCCs then Dunzy please ignore my advice .
UK Bob