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Occasional Poster
Posts: 4
Registered: ‎04-04-2017

Re: Contact telephone number

Thanks for your help I’m very grateful
Contributor 2
Posts: 13
Registered: ‎27-09-2017

Re: Contact telephone number

Had enough it’s totally crap...every week need to do a factory reset ... every week lose xfcctor oncatch up and have to uninstall and reinstall and still it doesn’t work ..what m ioayong for????unacceptble!!!!
First Poster
Posts: 1
Registered: ‎19-04-2016

Re: Contact telephone number

Don’t even bother sending the message as they take no notice I’ve cancelled my passes on 20th October and they still keep trying to take the money putting me with loads of charges off my bank and they don’t reply to nothing
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Legend 3
Posts: 9,401
Registered: ‎17-10-2013

Re: Contact telephone number

@Angie3

 

Welcome to the forum. Sounds like the pass might still be active, try going to your My Account > My Passes page http://account.nowtv.com/passes

and if you see an active pass click cancel and follow the steps all the way to the end until the cancellation is confirmed. you might want to take a screenshot of the cancelled pass as well.

If you've been charged you could try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

Occasional Poster
Posts: 3
Registered: ‎17-11-2017

Re: Contact telephone number

I joined nowtv in March 2017 to watch the f1 and have been unable to cancel ever since. Furthermore I can’t even watch anything. How can I cancel. I have tried following the guidelines on my pc?
Occasional Poster
Posts: 3
Registered: ‎17-11-2017

Re: Contact telephone number

I have no passes or devices active when I go into my account. However I am bill £7.99 each month. I want to cancel immediately
Occasional Poster
Posts: 3
Registered: ‎17-11-2017

Re: Contact telephone number

I think it is a rip off
Legend 3
Posts: 9,401
Registered: ‎17-10-2013

Re: Contact telephone number

@Mike41

 

Welcome to the forum. 

If you don't see any passes on your My Account > My Passes page then you may be logged into the wrong account and the charges will be coming from a different account.

Might be worth checking you haven't got any other NOW TV accounts, it often happens that people set up more than one account to take advantage of different promotions and explains why they keep getting payments made even when they seem to have cancelled everything. Alternately you might be signed into an old Sky ID you have from having had Sky TV or broadband in the past.

The following help page will explain how to track down other accounts.

https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged

If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. To get to live chat go here

https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged