Welcome to the forum. Sounds like the pass might still be active, try going to your My Account > My Passes page http://account.nowtv.com/passes
and if you see an active pass click cancel and follow the steps all the way to the end until the cancellation is confirmed. you might want to take a screenshot of the cancelled pass as well.
If you've been charged you could try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page
Welcome to the forum.
If you don't see any passes on your My Account > My Passes page then you may be logged into the wrong account and the charges will be coming from a different account.
Might be worth checking you haven't got any other NOW TV accounts, it often happens that people set up more than one account to take advantage of different promotions and explains why they keep getting payments made even when they seem to have cancelled everything. Alternately you might be signed into an old Sky ID you have from having had Sky TV or broadband in the past.
The following help page will explain how to track down other accounts.
If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. To get to live chat go here
I am sick and tired of your poor service, I used to have a UK account before you set up in Ireland, now I get all sorts of problems everytime you update your site. It deafults to the UK site everytime and I cannot log in to the irish site. I have spoken to you on numerous occasions to no avail, trying to get help is impossible as you deafult to UK site even when I try to contact you. I have lost hours of viewing just trying to contact you about this, you cancelled my UK account, at least thats what you told me, I have changed passwords and email addresses but you still deafult ot the UK site!!! PLEASE acknowledge this and once and for all fix the problem.....and refund my money
I'm getting this massage (T3nnn) - There's a problem accessing content on NOW TV. Please fix this to watch NOW TV.
When I PAY TO WATCH FOOTBALL this has now happed twice costing £6.99 each time £13.98 in total.
I have tried to contact you over this and you have not replied to my requests for help
So I will no longer pay for anymore NOW TV services, After all what would be the point.
I also I fell it's fair to ask for a Refund of the £13.98 I have lodt up to now.