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Anonymous User
Not applicable

‎17-11-2016 18:16

Contact number

I need to contact now TV by phone. How do I do this? Online is not sufficient
3 REPLIES 3
Andy
Legend 5
Legend 5

‎17-11-2016 18:39 - edited ‎17-11-2016 18:39

@Anonymous User

 

Welcome to the forum.

 

If you are a Combo user (ie NOW TV also supplies your home phone and broadband) then there is a phone number you can use, which you will find listed on your My Account > My Passes page

 

http://account.nowtv.com/passes

 

If you only have NOW TV passes then unfortunately the only support options are online. If you'd rather not post on the forum you can send an email or talk to live chat using the buttons in this oage

 

http://help.nowtv.com/contact-us/Sky-Movies-Month-Pass

0
Anonymous User
Not applicable

‎27-04-2017 15:31

In response to Andy's comment

Hi I Am Trying to contact you because I have cancel my  now tv and thown it in the dustbin and you are still taken money out of my account! if nothing is done and the money is not rturned to my account I will have to report this to the newspaper as this is theft. Annoyed Mr J. Jeffreys

0
SeeMoreDigital
Legend 5
Legend 5

‎27-04-2017 15:34

In response to Anonymous User's comment

Hi and welcome to the forum @Anonymous User,

 

The most probable reason why you've been charged is because you didn't officially cancel your NOW TV subscription(s)!

 

According to 'NOW TV's Terms & Conditions', if you do not officially cancel the individual NOW TV services you've subscribed to they will 'roll on' automatically prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring. Sufficed to say, asking your bank or credit/debit card company to stop making payments or replacing your debit/credit card does not provide official confirmation to NOW TV that you no longer require their services. Neither does not watching/accessing the NOW TV service!

 

After officially cancelling each one of your subscriptions (by accessing the 'My Passes' area of your 'My Account'), NOW TV will send confirmation by email.

 

This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

0