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therealhakdaddy
Scholar

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

Cheers do you have an email? I can't message CS through the site, they have blocked me from sending any messages or live chatting with them

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schnapps
Legend 5
Legend 5

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

@therealhakdaddy

 

I am having problems with my computer has we speak and for some unknown reason can't link anything at the moment ?

 

If you click on the Help Centre top right of your screen "under searches type in something like Chromecast" then open the help page and towards the bottom of the page you will see a green contact us button, click on it and this should open a new page with an email address option.

 

 

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therealhakdaddy
Scholar

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

I've tried like I said I've been blocked from sending them messages. Will have to post on their social media

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schnapps
Legend 5
Legend 5

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

@therealhakdaddy

 

I don't know why they would block you unless for some reason you were abusive ?

 

Anyway i will ping one of the NowTV Forum Team on here to see if they will investigate this on your behalf.

 

@Anonymous User, i have noticed that you are currently on the forum, can you look into this please.

 

Thank You.

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therealhakdaddy
Scholar

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

That's why a screenshot the conversation.

Thanks for your help!

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schnapps
Legend 5
Legend 5

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

Looks like the NowTV entertainment 3 month pass for £5 has been removed for some unknown reason ?

 

The promotion offer does not now appear on any of my Chromecast dongles (even when the Google website on the link on my first post clearly stated expiry date was the 31st of August 2017 to claim this offer).

 

Can somebody on the NowTV Team confirm why was this Chromecast offer pulled early without any notice ?

 

I feel sorry for any customers who have just purchased a new Chromecast on the back of taking advantage of your NowTV entertainment three month £5 offer where they believed that they had until the 31st of August to redeem the offer.

 

Now TV please can you explain on here the reason why this offer has been removed early without notice ?   

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SeeMoreDigital
Legend 5
Legend 5

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

This link appears to be working: https://support.google.com/chromecast/answer/6008836?hl=en-GB

 

Along with the following information: -

 

Chromecast.PNG

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schnapps
Legend 5
Legend 5

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

Out of curiosity, How do Chromecast owners redeem the £5 NowTV entertainment three month promotion if the offer is removed from their Chromecast device ?

 

Have they got to contact Google or NowTV to have this offer added to their nowtv account ?

 

In the past i have only claimed a promo offer via the Chromecast App on my mobile casting device which was straight forward, but with this offer removed from the Chromecast App you obviously can't go down the route.

 

Maybe i am reading the terms and conditions wrong on the promotion offer, but i was under the impression the offer would be available on the Chromecast App until the 31st of August to redeem the NowTV offer ?

 

Would be nice to have clarification.

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therealhakdaddy
Scholar

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

Had to post on their social media about their refusal to honour this offer. Been busy with work hence the delay in chasing them up, hopefully hear back soon

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Loosecanons
Mentor

Re: Chromecast Promotional Offer 3 Months Entertainment Pass £5

Thanks for pursuing this.
I have just come to redeem this offer and it's gone.
Really annoying

Any idea why the offer has gone?

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