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Advocate

Charged twice for entertainment pass

First time buying an Entertainment Pass, did everything exactly as told but you've charged me twice and I have two Entertainment Passes showing on my account. Bit naughty really.
Can you refund one please.

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Legend 5
Legend 5

Re: Charged twice for entertainment pass

Hi @Neilo_ 

 

Thanks for posting, welcome to the community.  I'm sure you've already done this, but have you checked your bank account/credit card account or are you going by what the "My Account" page indicates?   The reason I ask is the "My Account" page can often give incorrect information, especially if it's not viewed on a PC/laptop.

 

Please click on Thanks if I've helped.
I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
If it solves the problem, please mark it as an accepted solution to help other members.
Thanks!

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Advocate

Re: Charged twice for entertainment pass

It's definitely gone through twice. The online agent has said he has refunded one but two entertainment passes show on my account and I'm worried they'll both auto renew next month. I try to cancel one but it keeps saying system error during the cancellation process so I can't cancel it.

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NOW TV Team (Retired)

Re: Charged twice for entertainment pass

Hi @Neilo_ 

 

Thanks for posting.

 

I will send you an e-mail very shortly. 

 

Cheers

Ranj

NOW TV Team

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Advocate

Re: Charged twice for entertainment pass

Trying to get intouch but having trouble finding any form of contact other than the community section. After

checking my bank account I notice 2 payments for £6.99 have been taken in December. I have both Movie and entertainment passes and they are taken around 23rd-25th of every month. I would like this mistake that Nowtv have made refunding please. This doesnt look good on me because Ive been recommending Nowtv to friends and family.

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Legend 5
Legend 5

Re: Charged twice for entertainment pass

@ky2

Welcome to the community.

A member of the MOW TV Team will pick up your message in due course and respond to you direct.

In the meantime it's worth checking your purchase history (go to My Account and click the Purchase History link) to see what purchases have been on your account. It's possible you or someone in your household might have purchased a day sports pass for £6.99 by mistake. This is easily done on a NOW TV box if you don't have a payment PIN set.

Even if this hasn't happened in your case, it's always worth checking your payment PIN is active as this will prevent any accidental purchases in the future.

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NOW TV Team (Retired)

Re: Charged twice for entertainment pass

Hi @ky2 

 

Thanks for getting in touch with your post, sorry to hear that!

 

As this is an account related query, I am going to send you a private message shortly.

 

I hope that this helps.

 

Kindest regards,

 

Michael

NOW TV Team

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Re: Charged twice for entertainment pass

Just happened to me aswell,, please refund one of them

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NOW TV Team
NOW TV Team

Re: Charged twice for entertainment pass

Hi @misspureballin6 

 

Thanks for your post.

 

As this is an account related query, we'll be in touch shortly via email.

 

Hope this helps.

 

Thanks,

Steve

NOW TV Team 

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Advocate

Re: Charged twice for entertainment pass

i had a payment took out my bank on the 9/2/2015 and another one has just came out of my bank on the 13/2/2015 and they are both for the entertainment pass. please can i have one of these refunded as this is the first problem i have had with your services and now i am looking at a late charge from my bank for my broadband debits due to your mistakes. please can this be sorted out. thankyou.

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