01-03-2017 17:19
01-03-2017 17:35 - edited 01-03-2017 17:43
Hi and welcome to the forum @Anonymous User,
The most probable reason why you've been charged is because you didn't officially cancel your NOW TV subscription or subscriptions prior to your free-trial period expiring!
According to 'NOW TV's Terms & Conditions', if you do not officially cancel the individual NOW TV services you've subscribed to they will 'roll on' automatically prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring.
After officially cancelling your subscription or subscriptions (by accessing the 'My Passes' area of your 'My Account'), you will be sent a confirmation email or emails.
This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers