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Changed bank card but now tv box isn't working

Hi had to change my bank card to take a payment for now tv the payment is still.outstanding.
I 've changed my bank card but the now tv box is still not working.
What should I do next?
Cheers!

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Legend 5
Legend 5

Re: Changed bank card but now tv box isn't working

Hi and welcome to the forum @Djlockers2000,

 

Sufficed to say, if your new UK registered card and account details have been approved the service should be working.

 

For security reasons, all issues related to your NOW TV 'account' are subject to the Data Protection Act and can't be discussed here on the open forum, which means you'll need to contact a NOW TV representative to resolve your issue.

 

You'll find it easier to contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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Re: Changed bank card but now tv box isn't working

I need now tv tontske the payments so I can start watching. How soon do that?

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Legend 5
Legend 5

Re: Changed bank card but now tv box isn't working

@Djlockers2000 If you follow the advice above, hopefully your problem will be resolved. 😉
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

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Legend 5
Legend 5

Re: Changed bank card but now tv box isn't working

Hi again @Djlockers2000,

 

As I mentioned above, you will need to contact a NOW TV representitive to resolve any account related issues...

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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