20-08-2018 21:57
I have been trying to update card details and it keeps saying there is an issue with my card details I have tried two different cards now can someone help?
22-08-2018 11:02
22-08-2018 11:24 - edited 22-08-2018 11:24
Been onto CHAT, cleared CACHE as suggested, tried 4 browsers, same problemo.
NOWTV Technical need to sort out as it's in their £interest£.
22-08-2018 11:25
22-08-2018 11:30
22-08-2018 12:32
That they need to escalate to your Tec Team.
22-08-2018 16:14
23-08-2018 11:33
Just tried again; same error message persists.
Payment Web Page:-
Incidentally "House No." is a mandatory field; your web form needs amending
as I only have a House Name I can fill in, but for this exercise insert a dummy one.
24-08-2018 11:37 - edited 24-08-2018 11:44
@Tony-D Same error message still there;
I guess no one from NOWTV is going to resolve before Bank Holiday??????
And please sort the "House No." issue I raised above.
Good way to boost new customers for Netflix/ Amazon etc
Incidentally I tweeted a message to NOWTV on this, & then a normal tweet on issue;
no response at all. 😞 😞
26-08-2018 7:40
Have had an e mail from Support, which is of no help in resolving 😞
I see that your case was escalated as you were unable to update the card details on the account.
I'm sorry to hear about the issues you have encountered when trying to add your card details.
Can you please make sure your card details match your billing address?
Is it related to NOWTV demanding (mandatory field) a house number, which I ain't got?
Pse fix this line so it's not mandatory.