Hi @Anonymous User
Thanks for your post and welcome to the forum. Live Chat appears to be free now. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat option (8am - Midnight).
Hope this helps
@Anonymous User can you help @Anonymous User seems chat is busy when they try to cancel. Am sure you can get it sorted for them
@Anonymous User If it ever happens again, you can try different browsers