17-08-2017 15:27
Went to legoland now tv reps there got free month cinema he sorted it all said be all set up when I got home, he lied I cannot access cinema it wants a code I don't have, it states in my info I have the pass until 16 September so it's there but it wants code or if I click on a film it wants me to pay!been on live chat twice but keeps throwing me off someone please help tia
Solved! Go to Solution.
17-08-2017 17:06 - edited 17-08-2017 17:09
@Anonymous User
Your free one month cinema offer according to your screen shot picture is definitely applied.
You need to double check the username and password on your playback devices now matches with the username and password that you used taking this picture.
If they match, have you tried watching a movie ?
Edit - Noticed from the screen shot you are using an IPad (Have you also downloaded the NowTV App from the IOS store on your iPad to watch the movies) ?
17-08-2017 17:19
@Anonymous User
All i can confirm is that the free one month cinema voucher is definitely on your account and if you are positive that you have logged out and then back into your account with the same user name on your devices then i don't know why you can't watch any movies.
A shot in the dark you could try rebooting both your Router and playback devices to see if that works, otherwise i am stumped.
17-08-2017 17:53
@Anonymous User
Sorry to trouble you again, what is the make and model of your smart TV that you are trying to watch with the televisions inbuilt NowTV App ?
17-08-2017 17:55
Thankyou all sorted now your help very much appreciated
17-08-2017 17:53
Thankyou soooo much I did not have the app you are a star
17-08-2017 17:58
@Anonymous User
Glad you are sorted, one thing to remember which is important.
If you don't want to continue with the movies after the free one month pass, make sure you cancel the NowTV service well before the 16th of September otherwise you will start paying a monthly subscription of £9.99 until you cancel.
Don't worry if you cancel early before the free pass expires, you will still get the full one month duration watching movies.
Enjoy
17-08-2017 16:20
It says I have it until the 16th September