Cancelling Now TV

[Anonymous User]

Please can you advise how I cancel my whole package? I have the same problem as previous people's posts in that I don't have any passes to cancel but I am still being charged. I no longer use Now TV. Thank you.

[Anonymous User]

It's possible you have already checked this guide but i thought i would link it just in case it's useful:

http://help.nowtv.com/article/How-to-cancel-NOW-TV

Do you have more than one NowTV account. Often the reason somebody is being charged when there account is showing no passes is becuase they have two or more accounts and the payments are related to another account, not the one your looking at. If you have more than one account, check your logged into the correct one and that the browser is not auto-logging (auto compaleting username and password) to the worng account. Is it possible you started a trial on a second account and forgot about it, as that would incur changes if you hadnt cancelled it.

[Anonymous User]

Hi @Anonymous User, 

Thanks for your post.

I will need to take a look see into your account but it sounds like you may be logging into the wrong account. 

Not to worry, I will personally email you back so keep an eye out for it. 

Thanks, 

Seema

NOW TV Team

[Anonymous User]

I would like to canxel mine but dont know how ?? Been right through site

[caseyb1993]

@Anonymous User Hi 🙂

If you click on 'My account' at the top of the page, a drop down list will show and you will see 'my passes'.

If you click on that you will see all of your passes.

Just click 'cancel' on the ones you want to cancel and follow the instructions. 🙂 

[Anonymous User]

i dont have passes i wang to cancel now tv

[caseyb1993]

@Anonymous User Sorry I misunderstood 🙂

@Anonymous User and @Anonymous User

http://help.nowtv.com/article/How-to-use-the-NOW-TV-My-Account-section

Click the link and scroll to the green contact us at the bottom. On the next page click on live chat to speak to a team member who will help you.

[Anonymous User]

thank u all sorted

[caseyb1993]

@Anonymous User Great to hear 🙂

[Anonymous User]

i have cancelled all my passes, and want to fully close my account permanently .  meaning i no longer want my card details or personal information on this site/account.   but i cant find a way how to do this?