Cancelled passes but still charged.

[Anonymous User]

I cancelled both my cinema and entertainment pass before they ran out. Was told I could still watch until 19th June, hubby has just told me his account was billed for both on the 19th.

I even got an email off NOW tv asking me to buy a new entertainment pass.

There's only 1 acount for our NOW tv, I checked after looking at the help section.

Is this a common thing and will I get the refund?

I've already cancelled the renewed passes which now say I can watch until 19th July.

Thanks in advance.

[SeeMoreDigital]

Hi @Anonymous User,

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and NOW TV have sent you a confirmation email of your cancellation request(s), claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers