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Anonymous User
Not applicable

Cancelled passes but still charged.

I cancelled both my cinema and entertainment pass before they ran out. Was told I could still watch until 19th June, hubby has just told me his account was billed for both on the 19th.

I even got an email off NOW tv asking me to buy a new entertainment pass.


There's only 1 acount for our NOW tv, I checked after looking at the help section.


Is this a common thing and will I get the refund?


I've already cancelled the renewed passes which now say I can watch until 19th July.


Thanks in advance.

Legend 5
Legend 5

Hi @Anonymous User,


The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and NOW TV have sent you a confirmation email of your cancellation request(s), claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.


You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -


  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.