Cancelled but still being charged.

[Anonymous User]

Tried cancel three times but been charged for another month!
I do not want it for another month, how do I get a refund? And how can I make a absolute sure that it's been cancelled this time?

[Anonymous User]

Hi, same thing has happened to me. I am still being charged for a monthly entertainment pass despite cancelling it before 1st April. Very unhappy and want a refund. Hopefully NowTV can fix this!

[Andy]

@Anonymous User

Welcome to the forum. I'd suggest popping onto live chat, explaining what's happened and see f they can refund you. To get to live chat, go to the following help page and choose the live chat option.


https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. If you have a NOW TV Box it's easy for people to accidentally purchase a pass. To turn your Payment PIN on, go to your My Account > Payment PIN page

http://account.nowtv.com/payment-pin

[Anonymous User]

Be good if you could get live chat to work .It only gives the email option