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Anonymous User
Not applicable
‎03-06-2018 17:42

Cancelled a month ago.

Cancelled my subscription at beginning of May '18 said I could continue watching until 2 June but has charged me again today I would like a refund please.
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3 Replies
Anonymous User
Not applicable
‎03-06-2018 18:46

Same here I cancelled a few months ago and am still being charged £9.99 a month for a sky package I never even had or watched, like you I want a refund, it’s happened twice now
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schnapps
Legend 5
Legend 5
‎03-06-2018 19:13

In response to Anonymous User

Hi @Anonymous User @Anonymous User

When you go to My Account > My Passes does it still show the pass is active or is it asking you to buy a pass ?

Also when going to My Account > My Payment does it show any recent and up & coming payments ?

If it's asking you to buy a pass or there is no up & coming payments, could it be possible you have created more than one account ?

Anyway, if you go back into My Account > My Passes where under the FAQ there is a topic on " i think i have been incorrectly charged" where if you click on the drop down arrow to expand it, there should be a link form that you can complete which will be sent to nowtv for them to look into your account payments.

Anonymous User
Not applicable
‎10-08-2018 22:49

In response to Anonymous User

This has happened to me with the kids pass cancelled and message said it will end on 7th Aug - new payment taken on 8th aug. Looks like it’s not been cancelled at all - what a con!

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