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sb64
Scholar 2

‎07-06-2016 16:47

Can't cancel entertaiment as lost registered payment card

Hi lost my payment card and waiting for bank to replace my card with a different card number please can someone cancel my entertainment pass as it's suspended

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1 ACCEPTED SOLUTION
SeeMoreDigital
Legend 5
Legend 5

‎07-06-2016 17:01

Hi @sb64,

 

Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device (as their web browsers are not sophisticated enough to display pop-up windows - ie: windows within windows). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

View solution in original post

1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

‎07-06-2016 17:01

Hi @sb64,

 

Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device (as their web browsers are not sophisticated enough to display pop-up windows - ie: windows within windows). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers