@Anonymous User As this is account related, you are best going on to live chat to speak to a team member about this.
Click the link and then the green contact us button at the bottom. On the next page, you will see live chat. 🙂
Hi @Anonymous User
We would be unable to help with this query on the help forum as it is a public space and we can only look at account issues offline with the account that you are signed into on here.
As that account isn't your's you would need to come onto live chat following the steps @caseyb1993 has provided and they will be able to help.