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Anonymous User
Not applicable

CANCEL ACCOUNT

I wish to cancel my now tv account and seem to be unable to do so. I am being charged 6.99 each month for the entertainment package. I thought it was cancelled last year ( Last used: 04/09/15 )

but I am still being charged 6.99.

 

I have tried going through... https://account.nowtv.com/passes

then... https://now.nowtv.com/webApp/NowTVEntsCancellationSurvey

Clicking on ... I STILL WANT TO CANCEL button , but all it does is reload the Survey

 

Please CANCEL my account

1 Solution
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Given that this is an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your situation to them... They're usually pretty quick at resolving such things 😉

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

View solution in original post

3 Replies
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Given that this is an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your situation to them... They're usually pretty quick at resolving such things 😉

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.
schnapps
Legend 5
Legend 5

@Anonymous User

 

Have a read of this guide on how to cancel your passes, if you are still going around in circles then you best option would be to contact nowtv live chat.

 

To contact live chat open the same linked page below and click on the "contact us" highlighted in green.

 

http://help.nowtv.com/article/How-to-cancel-NOW-TV

Anonymous User
Not applicable

was going around in circles ...but live chat got it sorted ...thanks