Billing!

[Anonymous User]

I cancelled my subscription with everything ober 4 months ago and I've been billed ever since. This has been leaving me in debt due to not being able to afford it.

That's is the reason I cancelled but I've still been charged sometimes even twice a month! I would like my money back!!

[ukbobboy]

@Anonymous User

Have you tried contacting Help Chat at the following URL:-

https://help.nowtv.com/get-in-touch#_se:otherEnquiriesTab

If not then please do so, they should be able to sort you out.

UK Bob

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).

Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

If you don't have a confirmation email, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers