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Anonymous User
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Billing

I' thought ' I had cancelled my now tv and didn't use it for two months so whys it taken 9.99 for t2o months ?
1 ACCEPTED SOLUTION
Anonymous User
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Hi @Anonymous User 

 

We are really sorry to hear about this ! 

 

We have sent you an email to discuss this further in the hope that we can get this sorted for you 🙂 

 

Thanks 

 

Kymberly Smiley Happy (From The Now TV Team) 

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3 REPLIES 3
Anonymous User
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Hi @Anonymous User 

 

We are really sorry to hear about this ! 

 

We have sent you an email to discuss this further in the hope that we can get this sorted for you 🙂 

 

Thanks 

 

Kymberly Smiley Happy (From The Now TV Team) 

Anonymous User
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I have been billed for Sky Sports automatically. I bought a 1 month pass on 10 December. I thought it would just cancel on 10 January. Apparently not - I have had £33.99 taken from my account on 2 Feb, 10 Feb and 10 Mar.

Anonymous User
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MONISHA (3/21/2018, 5:38:54 PM): Thanks for contacting NOW TV, you are talking to MONISHA. How can I help?
null (3/21/2018, 5:39:36 PM): I have been billed/charged for Sky Sports? I bought a 1 month pass in December and I have been billed since then? How & why?
MONISHA (3/21/2018, 5:40:36 PM): Hi
MONISHA (3/21/2018, 5:40:49 PM): That's starnge.
MONISHA (3/21/2018, 5:40:54 PM): strange*
MONISHA (3/21/2018, 5:41:06 PM): Let me investigate into it for you.
MONISHA (3/21/2018, 5:41:27 PM): Can I start by taking your full name and email address ?
MONISHA (3/21/2018, 5:42:56 PM): Thank you for the details Phil
MONISHA (3/21/2018, 5:43:57 PM): I see you have active Sky Cinema Month Pass and NOW TV Entertainment Month Pass on voucher and I see you have cancelled Sky Sports Months Pass today.
null (3/21/2018, 5:44:12 PM): Yes
null (3/21/2018, 5:44:57 PM): I was aware Entertainment would need renewing, so I went on my account to check. I then saw that I'd been billed for Sky Sports
MONISHA (3/21/2018, 5:44:57 PM): I see you have viewed the Sky Sports Month Pass after cancellation. Is why the pass was auto renewed and you have been charged for the same.
null (3/21/2018, 5:45:54 PM): I ordered/paid for 1 month, I didn't select nor want auto renew, why would it just renew?
null (3/21/2018, 5:46:22 PM): Surely it should have just cancelled after 1 month?
null (3/21/2018, 5:47:06 PM): If I click 1 month pass, should I cancel before the end of that 1 month?
null (3/21/2018, 5:48:53 PM): Hello? Still there?
MONISHA (3/21/2018, 5:49:04 PM): I'm sorry for the delay.
MONISHA (3/21/2018, 5:49:23 PM): Yes! Phil you have cancelled the Sky Sports Month Pass.
MONISHA (3/21/2018, 5:50:02 PM): But, after cancelling the pass you have viewed the Sky Sports Month Pass until today.
MONISHA (3/21/2018, 5:50:14 PM): Live-1322-Sky Sports Golf 21 March 2018 - 17:22:58 21 March 2018 - 17:22:58 0Hrs 0mins Played ROKU Non-Browser Apps 0 0 2856 (BT-UK-AS BTnet UK Regional network, GB) Barnet, Greater London 86.166.126.81
Live-1322-Sky Sports Golf 20 March 2018 - 22:25:08 21 March 2018 - 01:38:21 3Hrs 13mins Played ROKU Non-Browser Apps 0.0 4.957 M
MONISHA (3/21/2018, 5:50:51 PM): As the content was viewed the pass get auto renewed and accordingly you get charged for the service you use Phil.
null (3/21/2018, 5:51:51 PM): No. When it's cancelled it cancels, then when I want to renew, it renews.
null (3/21/2018, 5:52:48 PM): If I go to sky sports next week it won't just renew, I'll have to click buy. Why did it renew?
null (3/21/2018, 5:53:18 PM): Have I selected auto renew?
MONISHA (3/21/2018, 5:53:22 PM): The pass as got renewed as you have viewed the content Phil
null (3/21/2018, 5:54:43 PM): NO! I have to select buy to view the content, I haven't click BUY - why have I been charged? Please refund any payment taken (without my consent) since 1 month from when I purchased a 1 month Sky Sports Pass.
MONISHA (3/21/2018, 5:55:23 PM): I understand your concern Phil.
MONISHA (3/21/2018, 5:55:35 PM): Let me check what best I can help you with .
MONISHA (3/21/2018, 5:55:44 PM): Give me 2 mins.
null (3/21/2018, 5:55:51 PM): I paid on 10 December for 1 month until 10 January, anything after this needs to be refunded
null (3/21/2018, 5:57:51 PM): I have been charged 33.99 on 2 Feb, £3.99 on 10 Feb and £33.99 on 10 March - please arrange immediate refund
null (3/21/2018, 5:58:13 PM): Total £101.97 - thanks
MONISHA (3/21/2018, 5:58:42 PM): Thanks for your patience.
MONISHA (3/21/2018, 5:59:13 PM): Phil, I'm afraid as the content is viewed we will be unable to refund as amount.
null (3/21/2018, 6:00:35 PM): Sorry, I do not accept this. I haven't purchased or asked to purchase sky sports - you automatically renewed and charged me. Please explain why I was charged £33.99 on 2 Feb and £33.99 on 10 Feb?
MONISHA (3/21/2018, 6:02:55 PM): I understand , but once you view the content you will be charged. As NOW TV is a Pay and Use service. you Pay for what you use.
MONISHA (3/21/2018, 6:03:10 PM): Is more like a prepaid service Phil.
null (3/21/2018, 6:05:17 PM): Sorry. I prepaid for 1 month 10 Dec - 10 Jan. This should have then cancelled. Why was it not cancelled? Why did you take 2 payments in Feb (2 & 10)?
null (3/21/2018, 6:08:48 PM): NowTV is a Pay and use service - I paid on 10 Dec - 10 Jan and used - correct.

After this I didn't renew or pay for service, I have then subsequently been charged - Why?
MONISHA (3/21/2018, 6:14:01 PM): I'm afraid I'll be unable to help you with a refund as the content is been viewed.
null (3/21/2018, 6:14:22 PM): Please answer my questions
MONISHA (3/21/2018, 6:14:47 PM): Phil, you have been charged as you have viewed the content.
MONISHA (3/21/2018, 6:15:35 PM): And, in the month month of Feb you have two payment £33.99. As the payment of Jan was taken in the month of Feb.