14-06-2017 23:14
Despite cancelling, I have just discovered that another payment, which I did not authorize a second time round, as I cancelled during the first months promotional offer (during week 2), but due to several reliability issues that I suffered with, I at that point logged in and cancelled, so NOT to be charged for this service again. I CHOOSE WHEN AND HOW I SPEND MY MONEY, IT IS NOT YOUR RIGHT TO CONTINUOUSLY TAKE AT YOUR OWN WANT. Should I force a reversal via my credit card company, or will NOW tv sort this out? I initally was curious when I discovered this tonight on my CC statement, but logging in and TRYING to check MY data etc, all I have managed to achieve are spinny coloured circles, NOTHING has been displayed, and I have let it remain for well over 15 minutes with NO data shown. Complete site failure all in all, I am not impressed by how this has all happened in the space of 1 hour, from checking my Credit Card, but I will take care of it!
Been billed after a cancellation is wrong, and then for the site to conveniently deny me the information I need to review, is rather convenient. As I said, this is a let down, for a service I have used from time to time, when the price has been right. And to be billed after cancellation I find is beyond acceptable, I am beyond words, other than these. MUGGED OFF is how I honestly feel. I trusted in giving you my data/person details, and you missused that trust.
Solved! Go to Solution.
16-06-2017 11:26
This is ridiculous and it happened to me as well.
I've signed up for the trial pass in March and cancelled couple of days later, since then I haven't either logged in or used the app on the PS4 and today I noticed that I've been charged every month. What a ripoff.
17-10-2017 14:16
17-10-2017 14:27
THIS IS NOT SOLVED. IT IS SIMPLY NEGMECT OF DUTY AND STANDARDS AT NOWTV's SIDE. SKY AS WELL SHOULD TAKE RESPONSIBILITY FOR THIS ILLEGAL PRACTICE.
22-11-2017 15:31
I have the same thing.. And now when i try to get in contact the live chat 'blocks' me and i try to message but all i get is the 'woops something went wrong' error message.. its a joke!!
22-11-2017 17:00
27-11-2017 7:09
Same is happening to me £18 month im paying keep trying to solve problem getti ng nowhere
@Anonymous User wrote:Despite cancelling, I have just discovered that another payment, which I did not authorize a second time round, as I cancelled during the first months promotional offer (during week 2), but due to several reliability issues that I suffered with, I at that point logged in and cancelled, so NOT to be charged for this service again. I CHOOSE WHEN AND HOW I SPEND MY MONEY, IT IS NOT YOUR RIGHT TO CONTINUOUSLY TAKE AT YOUR OWN WANT. Should I force a reversal via my credit card company, or will NOW tv sort this out? I initally was curious when I discovered this tonight on my CC statement, but logging in and TRYING to check MY data etc, all I have managed to achieve are spinny coloured circles, NOTHING has been displayed, and I have let it remain for well over 15 minutes with NO data shown. Complete site failure all in all, I am not impressed by how this has all happened in the space of 1 hour, from checking my Credit Card, but I will take care of it!
Been billed after a cancellation is wrong, and then for the site to conveniently deny me the information I need to review, is rather convenient. As I said, this is a let down, for a service I have used from time to time, when the price has been right. And to be billed after cancellation I find is beyond acceptable, I am beyond words, other than these. MUGGED OFF is how I honestly feel. I trusted in giving you my data/person details, and you missused that trust.
@Anonymous User wrote:Despite cancelling, I have just discovered that another payment, which I did not authorize a second time round, as I cancelled during the first months promotional offer (during week 2), but due to several reliability issues that I suffered with, I at that point logged in and cancelled, so NOT to be charged for this service again. I CHOOSE WHEN AND HOW I SPEND MY MONEY, IT IS NOT YOUR RIGHT TO CONTINUOUSLY TAKE AT YOUR OWN WANT. Should I force a reversal via my credit card company, or will NOW tv sort this out? I initally was curious when I discovered this tonight on my CC statement, but logging in and TRYING to check MY data etc, all I have managed to achieve are spinny coloured circles, NOTHING has been displayed, and I have let it remain for well over 15 minutes with NO data shown. Complete site failure all in all, I am not impressed by how this has all happened in the space of 1 hour, from checking my Credit Card, but I will take care of it!
Been billed after a cancellation is wrong, and then for the site to conveniently deny me the information I need to review, is rather convenient. As I said, this is a let down, for a service I have used from time to time, when the price has been right. And to be billed after cancellation I find is beyond acceptable, I am beyond words, other than these. MUGGED OFF is how I honestly feel. I trusted in giving you my data/person details, and you missused that trust.
27-11-2017 13:16
@Anonymous User
Welcome to the forum. The following help article might be of use
https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged
and if not there's a Get in Touch button at the bottom of that page you can use to either send a message to the support team or use live chat.