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butterfly1992
Mentor

Auto renewal on passes did not work

I was watching a programme on my entertainment pass and then tried to watch another programme and was told I needed to Buy a Pass - my passes usually auto renew however this month didn't.
I have bought another pass so I could carry on watching NOW Tv but never thought that it could be a problem your side.
Please can you confirm what's wrong and that i won't be charged twice

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Birgit-R
NOW TV Team (Retired)

Re: Auto renewal on passes did not work

Hi @butterfly1992

 

Thanks for your post and sorry about that 😞

 

Were you able to get the pass renewed? If not, please let us know and we'll get this looked into.

 

Birgit

NOW TV Team

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Archnet
Advocate

Re: Auto renewal on passes did not work

I've just tried to apply a voucher code on my Now TV account and it hasn't applied so I think there is an issue on the Now TV end.  If its having trouble applying vouchers then maybe there are issues with auto renewal too.

 

I'll probably try again later.

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Birgit-R
NOW TV Team (Retired)

Re: Auto renewal on passes did not work

Hi @butterfly1992

 

Thanks for your post and sorry about that 😞

 

Were you able to get the pass renewed? If not, please let us know and we'll get this looked into.

 

Birgit

NOW TV Team

View solution in original post

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Abbey90
Advocate

Re: Auto renewal on passes did not work

Hi

I have the same problem my entrainment pass has not renewed as this is still on going issues. I would check your bank as they did take a payment for mine and I still haven't got my working pass ???

Abbey

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butterfly1992
Mentor

Re: Auto renewal on passes did not work

Got it sorted thank you. There was just a delay in renewal and payment being taking from my account. I live chatted with Now Tv and they said that there is a problem that they are looking into

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Archnet
Advocate

Re: Auto renewal on passes did not work

Yes my issue was resolved too.  I applied the vocuher again on Monday and it all seemed to work again.

 

Thanks

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Birgit-R
NOW TV Team (Retired)

Re: Auto renewal on passes did not work

Hi @Abbey90

 

Thanks for your post and sorry to hear that 😞

 

Is the issue still ongoing or has your subscription renewed?

 

Birgit

NOW TV team

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Abbey90
Advocate

Re: Auto renewal on passes did not work

Hi

Yeah it has been resolved another NOW TV team member told me to purchase another pass and then he would refund if I was charged for it.

Thank you

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