18-04-2017 12:05
18-04-2017 15:17
Hi @Anonymous User,
If you still have 'proof of purchase' it should be a straight forward matter getting your issue resolved by NOW TV.
Sufficed to say, if you are unable to provide proof of what you've purchased, no 'consumer rights' organisation is going to be able help you!
Sorry to be a bore but... When purchasing any product: "Always keep your receipt!"
Cheers