Account problems

[Anonymous User]

Hi,

I'm really confused.

I have 2 direct debits leaving my account on the 16th and 24th July for £3.99 and £9.99 respectivley.

When I log into my account it says I've never made a payment, dont have any passes and also dont have any payment details set up.

I have no idea what these 2 payment relate to. Is there somewhere I can discuss the finer details of this to get to the bottom of it?

Thanks
Rob

[Tony-D]

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@Anonymous User wrote:

Hi,

I'm really confused.

I have 2 direct debits leaving my account on the 16th and 24th July for £3.99 and £9.99 respectivley.

When I log into my account it says I've never made a payment, dont have any passes and also dont have any payment details set up.

I have no idea what these 2 payment relate to. Is there somewhere I can discuss the finer details of this to get to the bottom of it?

Thanks
Rob

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Hi Rob i will send you an email now to discuss this further ok? Thank you.

[Anonymous User]

Thank you, please can you confirm the email address you will use? I think that is part of the problem I am having.

[Tony-D]

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@Anonymous User wrote:

Thank you, please can you confirm the email address you will use? I think that is part of the problem I am having.

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I'm afraid i can't disclose it on a public forum but ti should show up if you click 'My Account' > Account Details @Anonymous User

[Anonymous User]

Ok thanks I was looking for that in my account details but couldn't find it. That's fine.

[Anonymous User]

Hi Tony,

Did you send the email? I've not received anything.

Thanks

Rob

[Anonymous User]

Hi Tony,

I never recevied the email, please can you resend?

Thanks

Rob