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@Anonymous User
Welcome to the forum. Have a word with live chat, explain your situation and they should be able to help.
To get to live chat, go to the following help page and click the Start Live Chat button. http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV
NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.