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Anonymous User
Not applicable

‎17-04-2017 14:59

6 month entertainment pass

Hi,

 

I bought a NowTV box with a 6 month entertainment pass that I used. I've just discovered you've been charging me almost since the start of the pass. It looks like you only gave a 14 day free trial rather than the 6 month pass that was meant to be included. 

 

I would like a refund please.

 

Regards,

Steve

0
3 REPLIES 3
SeeMoreDigital
Legend 5
Legend 5

‎17-04-2017 15:24

Hi @Anonymous User,

 

Are you 100% sure that you actually applied the voucher pass code that was supplied either within your NOW TV box or as part of an e-mail offer?

 

If you purchased a NOW TV branded product, the voucher code pass comes in the form of a small card with a silver 'scratch-off' strip on its rear side 😉

 

Anyway, in order to check which NOW TV services are currently active and/or have expired I suggest that while you're logged onto this forum (using the log-in details as your playback device) you click on the following: View my bills link. Where you'll find everything itemised.

 

 

Cheers

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Anonymous User
Not applicable

‎20-04-2017 9:01

This exact same thing has happened to me. I remember applying the code, and I seem to remember it asking me if I wanted 6 months entertainment or 3 months movies. The agent I'm dealing with on live chat just keeps saying if I'd applied the code properly I would have got the 6 months.  This is really frustrating, I would like a refund please.

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SeeMoreDigital
Legend 5
Legend 5

‎20-04-2017 9:36

In response to Anonymous User's comment

Hi again @Anonymous User,

 

For security reasons all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you!

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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