2 Month Entainment Pass

[Anonymous User]

I received the voucher when I purchased my son PS4 on Black Friday weekend and I had to create an account which I did, my bank details was requested. I put all information requested plus the voucher and it went through and I was charged. Been trying to find ways to speak to someone regarding this matter cause I want my money back. Can someone please assist me.

Yolanda

[Andy]

@Anonymous User

Welcome to the forum. Sounds as if the code didn't apply properly. Have a word with live chat, explain what's happened and see if they can refund you. Once done your voucher code should still be valid so you should be able to apply it again.

You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for the button)

[Anonymous User]

@ Andy,

Thanks for getting back to me. I followed instructions and I been trying to access the link u sent me and I'm not getting to speak with anyone. Is their any other way?

[Anonymous User]

@ Andy

I have been trying to access it lo g before I posted on here and it's not working. Is their an email address or number I can call?

[Andy]

@Anonymous User

You can send the team a message from the same link,

https://help.nowtv.com/get-in-touch

(expand the Anything Else section and this time choose the send a message button)

If you still have trouble, try a different browser and/or device, eg if you tried on your mobile/tablet, try on a PC/Mac, or vice versa. 

Unfortunately there is is no number to call unless you also have your broadband with NOW TV.

Post back if you still have trouble and I'll see if I can get a NOW TV Team member to respond on here.

[Anonymous User]

@ Andy
I have tried different devices and still can't get through and I have been trying to get in contact all last week using this same get in touch and I cant.

[Andy]

@Anonymous User No worries, can you just double check if the send message or live chat buttons on this alternate link work for you or not?

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

[Anonymous User]

Andy

I only have a tablet and phone and can't get any live chat etc. Is their any way you can refer me to one of the team department that can help he?

[Andy]

@Anonymous User I'll tag a few of the NOW TV Team and hopefully someone will get back to you soon.

@Tony-D @Anonymous User 

I'll also send you a PM. Hope it gets sorted for you.

[schnapps]

Hi @Anonymous User

Hopefully a member of the NowTV Team will pick up your post on here and will assist you further.

One quick question on your tablet and phone have you made sure that JavaScript is enabled ?

Instructions here how to enable JavaScript on your Internet browser.

https://enable-javascript.com/