04-12-2017 11:33
im not on trial and had entertainment around 6months (if i recall correclty), had a random charge of 10p and before the normal bill date when the normal £7.99 comes out.
does anyone know why?
thanks, Ben.
04-12-2017 11:40
@Anonymous User
Welcome to the forum. NOW TV do on occasion request a 10p authorisation to check it's a valid card on your account, this amount isn't actually taken out (it's reserved against your limit and then released again) however some banks do show this 10p temporarily on your statement.
This usually happens when people first sign up, or if you've recently updated your card details eg changed card, card expired, or if NOW TV receive notification of updates direct from card issuers.
You should see this charge disappear from your transactions in the next few days, as it's not actually taken from your account, just held pending.
04-12-2017 12:37
04-12-2017 15:03 - edited 04-12-2017 15:05
@Anonymous User Trust you mean authorised payment rather than actually taken 10p from your account? If they are taking 10p this shouldn't be happening and needs looking into.
04-12-2017 22:15