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iamangry
Newbie

wrongly charged

so ive been randomly charged by nowtv although i set up and cancelled my account years ago, and for some reason was charged when i havent signed in in YEARS??? i cant access the chat and they have no phone number so im very stuck on how to get a refund. im a poor student please help 😞

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2 Replies
Dan22341
Mentor

Re: wrongly charged

when you say canelled did you cancel all your passes

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ClockEnd
Expert 2

Re: wrongly charged

@iamangry 

 

Ok, so sign in now and look at devices, payments and passes & vouchers.

 

See when a device was last used.

See all the payments taken

Cancel absolutely everything 

 

And then ask Now TV chat very nicely if they will give you a refund.

 

But if you have used the device recently, all bets are off.

 

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