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Serge-Bieri
Advocate

updated card but payment is not taken ?

I have updated my payment card as it has been rejected (expired).

When my monthly payment will be taken ? there is no next payment date showing other than payment declined? 

it is really frustrating as I can t call anyone to for this matter

5 Replies
gavs82008
Legend 5
Legend 5

@Serge-Bieri 

Is this for a TV membership?

 

If so I had the exact same with my cinema membership, which I had to cancel the membership. Although my boost and entertainment memberships came off ok. 

Ended up updating my payment details to PayPal after the failed payment. 

FYI that I do not work for NOW, just a NOW customer trying to help
Serge-Bieri
Advocate

it is for TV membership...i have updated my card but they don t take the
new payment with the new card...and no info about the next payment other
than payment declined yesterday....

gavs82008
Legend 5
Legend 5

@Serge-Bieri 

Are you on any discounts? 

If so take note, then fully cancel the membership. Head onto live chat and explain the situation. They will hopefully be of help.

FYI that I do not work for NOW, just a NOW customer trying to help
Serge-Bieri
Advocate

no, no discount but thank you and will cancel.
btw the live chat is terrible...not sure how i can explain the situation to
a robot :P!!??
gavs82008
Legend 5
Legend 5

@Serge-Bieri 

You must be talking about the "get help quicker" which is the bot. Live chat is found in the link below, all you need to do is make to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help