I have updated my payment card as it has been rejected (expired).
When my monthly payment will be taken ? there is no next payment date showing other than payment declined?
it is really frustrating as I can t call anyone to for this matter
Is this for a TV membership?
If so I had the exact same with my cinema membership, which I had to cancel the membership. Although my boost and entertainment memberships came off ok.
Ended up updating my payment details to PayPal after the failed payment.
You must be talking about the "get help quicker" which is the bot. Live chat is found in the link below, all you need to do is make to click "chat online".