unpayed payment

[julie38]

u sent me email about my broadband payment reason y u cant get money is had my card stolen told bank they put a stop on it so no card now waiting for new one but with postal strike i dont know when that wud b so what do i do

[gavs82008 · Accepted solution]

@julie38 

Why have you created another thread about this?

https://community.nowtv.com/t5/Account-Billing/my-payment/td-p/594207/jump-to/first-unread-message

You’re wasting your time hoping that staff from support will reply to your posts. 

For anything broadband related you MUST call support. It won’t get sorted on here I’m afraid.

See the link below for the number.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485

Or this link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1