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Advocate

unauthorised payment

Payment taken from account twice and my details were changed on my bank account so no money could be taken.

you had sent me an email saying you would cancel if payment could not be taken because like could not contact you and now I managed to cancel you have just taken another payment I have alerted my bank and they are aware as payment is pending 

You have taken what was left in my account 

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Newbie

Re: unauthorised payment

I think they start taking money when ever they feel like it. Or someone has my account info and access to my bank account. Its very scary.

 

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Advocate

Re: unauthorised payment

I've had money taken out of my account too today which isn't normal - I want to call NOW TV, but can't find a number to cancel everything with them as I think my account has been hacked.

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Newbie

Re: unauthorised payment

I've just been looking at my bank statements and seen 10 payments I have not authorised. I stopped my subscription 16.12.2019. But payments show that payments started again on these dates.

22.04.2020.   £8.99
29.04.2020.    £8.99
26.05.2020.    £8.99
01.06.2020.     £8.99
01.07. 2020.     £8.99  
 01.07.2020.  £8.99
22.07. 2020.   £8.99
29.07.2020.    £8.99
14.09.2020.    £8.99
14.09.2020.     £9.99
I've contacted you fist and now I'm gunna contact my bank to make sure no more payments get issued untill I make the payments myself. I'm very upset by this and want to get to the bottom ov it. I have two small children with server disabilities and cart afford for money being taken without my permission. 
I appreciate at this point in time where all struggling but I hope you appreciate I am a single parent of 6 children and really cart afford for things like this to be happening.
 
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Newbie

Re: unauthorised payment

I think they start taking money when ever they feel like it. Or someone has my account info and access to my bank account. Its very scary.

 

View solution in original post

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Legend 5
Legend 5

Re: unauthorised payment

@LouLou85 @Dude @Parker796 

Firstly check this link to ensure there are no duplicate accounts with the samer payment details

https://help.nowtv.com/article/find-an-account

 

Then fill this form out. 

https://account.nowtv.com/payments/query/incorrect-charge

 

And to esculate it further pop onto Live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

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Advocate

Re: unauthorised payment

It is shocking the way they can break the law and get away with it

If you contact your bank they will investigate for you 

I found out by talking to someone from the bank and citizens advice that this seems common practice and they get complaints all the time and no I don't have duplicate accounts like they keep telling people 

Hope you get it resolved

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