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tvotter
First Poster

unauthorised payment - refund needed

hello , 

 

i cancelled by trial but have been charged two months in a row for Sky through NOW TV - finding it extremelyhard to contact team. looking for help to cancel this being taken from my account - thanks

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Scottie79
Helper 1

Re: unauthorised payment - refund needed

You’re best speaking to the live chat, they will help fix this for you.

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Scottie79
Helper 1

Re: unauthorised payment - refund needed

Also make sure you cancelled your passes all the way through, it takes several but poeple found a little off/on button to complicated years back to stop auto renewal why there are about 4 screens to cancel.  You get an email to confirm you cancelled too.

 

if you didn’t get the email then you didn’t cancel.

If you used to have a sky account, make sure you’re not signing in with sky instead of now tv.

 

have read so many do this, but you can potentially link wrong accounts 

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