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Anonymous User
Not applicable

‎02-11-2022 20:55

trying to pay my bill but the confirm button is not highlighted for clicking

Hi - have been spending over two hours trying to sort this issue out. I missed a payment and have gone to pay my bill hut when it comes to clicking the confirm button it is un-clickable and a little circle with a line through it comes up. I've used multiple different cards so I know this isn't the issue. I need help asap with this as our wifi is now turned off and I am working from home.

Now TV should really invest in having a live help chat.

 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎02-11-2022 21:20

@Anonymous User 

Pay a bill, can I assume for broadband? If so give the team a call in the morning.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485
 
There is Live chat but it’s mainly aimed toward the TV members. For broadband it’s generally phone support.
FYI that I do not work for NOW, just a NOW customer trying to help
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