09-03-2019 10:06
hi
I ordered this on the 25 Feb as you can see, you had some problems with the order rejection as for order allredy open on the account.
I phoned you on the suport No. after reciving a text, about this problem and was addvised to talk to talk talk about the problem' here is the transcript of the chat session.
Ihave still not had any reply from you as if and when the service will go live or is still a problem, they stated at the end that you need to contact them again, please look into it and let me know so we can sort things out if needed.
many thanks
TalkTalk: You are now through to Brenda.
susan brydges: hi Brenda
Brenda:
susan brydges: im trying to get my number transferd to new suplyer, but they say they cant as there is an order on the number allready
Brenda:
susan brydges: my contract has eded so i dont no why there is an outstanding order !
susan brydges: ended*
Brenda:
susan brydges: or if you can give me phone basic broadband 17meg and anytime calls for a good price then i will stay
Brenda:
susan brydges: susan brydges
susan brydges: 0144341****
Brenda:
susan brydges: yes i am
Brenda:
susan brydges: * twyn****** treharris cf46***
susan brydges: b****j@******.com
Brenda:
Brenda:
susan brydges: it's not it's my new one i updated
susan brydges: my old one is b****j@****.com
susan brydges: 079086*****
Brenda:
Brenda:
susan brydges: no prob 🙂
Brenda:
Brenda:
susan brydges: yes i dont want non of that just phone and basic broard band and any time calls
susan brydges: i never got the speed on that broard band so no point in paying for it
Brenda:
susan brydges: i only want the phone line but no one dose just phone any more 🙂
susan brydges: what i said is the best plan
susan brydges: i dont need the broard ban but have to have it , so the basic adsl will do
Brenda:
susan brydges: ok
Brenda:
susan brydges: i dont use talktalk broardband
susan brydges: its just on
Brenda:
susan brydges: yes
Brenda:
susan brydges: dont need it
susan brydges: not working any more speed has droped to 44mbit
Brenda:
Brenda:
susan brydges: yes
susan brydges: yes
Brenda:
Brenda:
susan brydges: dont want fiber
Brenda:
susan brydges: yes i dont want it
susan brydges: just adsl
susan brydges: by looking at your deals on broadban and any time calls it is still more exspensive than the other suplyer
Brenda:
susan brydges: Unlimited Broadband Average download speeds of 11mb
susan brydges: Our award-winning, value-packed Broadband
susan brydges: £21.50 a month for 18 months
Brenda:
Brenda:
susan brydges: if you look on my account i dont use it as it is slow now , i have another phoneline with sky at 78meg that i use
susan brydges: i just need the phone line for the number
susan brydges: i you can't give me what i want then let the other suplyer take it over
susan brydges: We'll use the card details saved in My Account for your monthly payment. Want to know when your payment will be taken? Read this handy guide Anytime calls £8.00 12 months Anytime Calls Offer -£8.00 Line rental £17.99 Brilliant Broadband £8.00 12 months Brilliant Broadband Offer -£7.99
susan brydges: £17.99 12 month
susan brydges: you cant beat it
Brenda:
susan brydges: now tv
susan brydges: About your NOW TV broadband plan We estimate the download speed your line could support will be between 13.1 and 20.9 Mb. You should expect a guaranteed minimum access line speed of 9.6 Mb.
Brenda:
susan brydges: still £10 more
susan brydges: so i will go to them just when they try to take the number other it get's rejected as it states an order is in progress !
Brenda:
susan brydges: so i will go to them just when they try to take the number other it get's rejected as it states an order is in progress !
Brenda:
susan brydges: who by!
Brenda:
susan brydges: thats becuaes they cant it get rejected
Brenda:
susan brydges: ok will do
susan brydges: many thanks for the help
Brenda:
Brenda:
susan brydges: thats it thanks
Brenda:
Thanks for your order
We're getting it ready
What's in your delivery
Delivery address
9 T***********g
Treharris
CF46***
No engineer visit needed
Sorry, we don't have your go live date yet. We'll let you know as we can.
You don't need to do anything or even be at home - it'll all happen automa
29-01-2022 9:54
Did this ever get resolved? Would be great if someone could share or help out. Having the exact same frustrating experience, January 2022!!
29-01-2022 10:34
@Anonymous User
Looks like the user in question is no longer active.
If I were you, I’d give the broadband team a call to get it sorted out.
https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home
NOW Broadband Members can call us 8am–8pm, 7 days a week.
29-01-2022 11:05
Thanks, I've already spoken with Talktalk and Now Tv. Tried re ordering three times, keeps coming back, rejected. Won't let me port my old home phone number to Now Tv. Each blaming each other. Don't know what else to do now as I really don't want a new number, again!!