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alex37
Advocate

sound on movies

why I don't have sound on my all movies?

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schnapps Legend 5
Legend 5

Re: sound on movies

Hi @alex37

What playback device are you using for watching movies ?

If none of the nowtv movies play sound and you are using an external device such has a nowtv box or games console etc, then maybe try disconnecting the HDMI cable or try another HDMI port on your TV.

If you are using a Samsung or LG smart TV with the inbuilt App, then try unplugging the power at mains socket for about 30 secs and then try restarting the TV to see if that makes any difference.

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alex37
Advocate

Re: sound on movies

hello ,I use "now tv " from the app TV! is samsung series 7 / 2018 ! I
don't have any externall device for NOW TV ,I use the app from TV !thank you
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schnapps Legend 5
Legend 5

Re: sound on movies

Hi @alex37

Have you tried taking out the power plug to your Samsung smart TV for say 30 secs, then re plug the TV back into the mains power outlet to see if sound returns on the NowTV App ?

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alex37
Advocate

Re: sound on movies

yes mate,nowis working! thank you and have a good new year
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