@Anonymous User
When you say you cancelled your order, are you talking about broadband?
If so give the broadband team a call.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
- Give us a call on 08007591213 to speak directly to a NOW advisor.
Otherwise it’s live chat for TV, just make sure to click “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, just a NOW customer trying to help
