cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

refund

my child bought 2 passes that i dont want infact ill never watch anything the passes offer so can i get a refund?

1 Reply
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Firstly go to My Account > Passes & Vouchers whilst on here and cancel both passes fully.

 

Then go to My Account > Settings & Pins on here and add a payment pin to your account to avoid this happening again.

 

Then tomorrow jump over to live chat and explain to them what's happened and see if they will give you a refund.

 

To reach live chat, open the link below and click on the small blue arrow directly underneath How to Get in Touch to bring up the green chat button on your screen to click on.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/cancelling-or-renewing-now-tv-passes