payment not taken - internet cut off

[Michela]

Hi

My direct debit payment  should have been taken out on the 10th of this month but 3 days later it still hasn't been taken. However, on my bills section it says it was taken, which is not true. The internet connection just cut off now  (10pm December 13).

How can I solve this issue?

I thought it might have been because the payment method was paypal and my card associated with paypal was expired, so yesterday i updated my payment method but still nothing happened.

[gavs82008]

@Michela 

Your best to call the broadband team.
https://help.nowtv.com/get-in-touch/now-broadband-calls/making-a-payment

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412474

[Michela]

thank you! I will try call them now