02-04-2021 9:14
I have cancelled my 1 month sports pass, I can still watch it until 11th April. I have taken out a special offer of six months for £25. I have paid for the 6 month pass , went through banking process ok. But the pass is not showing in my account on my passes. Any idea how I cansort this out. Doesn't seem to be any live chat.
02-04-2021 9:55
@Anonymous User
The offer you got is £25 a month for 6 months.
It is not a one off payment of £25 for the 6 months.
Take a look at this link on your account. It’ll
show any made and up coming payments.
https://www.nowtv.com/gb/account/payments
As for live chat, this link will take you there. Just make sure to click “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint
02-04-2021 11:20 - edited 02-04-2021 11:20
Hi, thanks for you message, I do realise that the £25 is per month I have used this offer before. Regarding live chat it, never works.
02-04-2021 15:01
@Anonymous User
That’s ok, was just making sure as some folk had read it as £25 for the full 6 months.
As for live chat, have you tried using other browsers?
The reason I ask is that live chat can be picky with some browsers.